Email Automation Agent
Autonomous multi-agent system for email triage, semantic classification, summarization, and human-in-the-loop automated drafts.
Overview
An autonomous agent framework that reads incoming inbox streams, categorizes intent (inquiry, bug, urgent escalation, invoice, spam), searches company databases for relevant context, and constructs ready-to-send contextual replies for human approval.
Key Metrics & Performance
98.4% Classification Accuracy
14 hrs Hours Saved / Wk
80,000+ Emails Processed
Architecture & Design
Event-driven agent topology built on webhook listeners and LangGraph. Agents operate in discrete cycles: Parser -> Classifier -> Context Retriever -> Draft Generator -> Verification & Safety Policy -> Queue for Human Review.
Key Capabilities
- Zero-shot email classification across custom enterprise taxonomies
- Contextual draft generation referencing prior email threads & internal docs
- Human-in-the-loop review interface with single-click approval or edit
- OAuth2 authentication with Gmail and Microsoft Graph APIs