SparkBot
Production AI conversational assistant for BrainSpark Digital powered by LLMs, enabling automated customer support, lead routing, and intelligent Q&A.
Overview
SparkBot is a enterprise-grade chatbot built for customer engagement and support automation at BrainSpark Digital. It features guarded conversational agents with domain knowledge verification, sentiment-driven escalation, and CRM integration.
Key Metrics & Performance
< 650ms Response Time
72% Support Deflection
150k+ Conversations Handled
Architecture & Design
FastAPI backend with streaming Server-Sent Events (SSE). Utilizes Redis for session cache and message queueing, LangChain for intent routing, and guardrail layers to protect against prompt injections and off-topic queries.
Key Capabilities
- Sub-second latency streaming responses over Server-Sent Events
- Real-time semantic routing between FAQ, sales, and human handoff
- Input/output safety guardrails preventing jailbreaks and hallucinations
- Bi-directional sync with HubSpot CRM and internal ticketing